If you have any comments on the product you bought from us, please contact us by phone at +385 (0)1/42 42 025 or by e-mail at firstname.lastname@example.org. We will check your complaint and meet your needs to the maximum.
For webshop orders, if you have any comments on the product you bought in our webshop, please send us an email to email@example.com with a picture of the product and your order number.
Unfortunately, sometimes it happens that the goods are damaged on the way to you. In order to be able to compensate you for the damage caused during transport, you should report the damage as soon as possible, and no later than 5 days from the date of receipt of the shipment. Send us an e-mail with the order number, a short description and a photo of the damage to the email address firstname.lastname@example.org. We will determine the damage as soon as possible and agree on a replacement or compensation.
Return the goods by delivering them in person or through the delivery service to our center in Samobor at the address:
Ulica hrvatskih branitelja 3
You bear the direct costs of returning the goods.
You are responsible for any impairment of the goods resulting from the handling of the goods, other than that which was necessary to determine the nature, characteristics and functionality of the product. In the event that the goods returned by the consumer are damaged and are not for resale PROtechnology d.o.o. is not obliged to accept the return of such goods. In the event that the goods are handled by the consumer, PROtechnology d.o.o. has the right to a proportional reduction of the amount returned to the consumer.