Privacy Policy

Your privacy is important to us. We want you to feel safe with us and we act in accordance with this and the legal regulations on personal data protection, especially the new European General Regulation on Data Protection, which applies from 25 May 2018. Below we inform you about the purposes for which we collect and use your personal data and how you can monitor these procedures and exercise your rights. You can access and print our privacy statement at any time via the Data Protection link at the bottom of each page of our online store.

Our information systems are protected by technical and organizational measures from unauthorized access, modification or dissemination of your data, as well as from loss or deletion.

Name and contact details of the processing manager

For the processing of personal data of PROtechnology customers, the responsibility lies with:

PROtechnology d.o.o.
Pod luke 9, Velika Rakovica
HR – 10430 Samobor
tel. +385(0)1 4242-025

As a customer or user of our services, you have the right to receive information about the handling of your personal data and to make requests for the exercise of your rights.

For basic information or quick updates, as well as for any other questions or requests related to your personal data, you can contact us at

Purposes and legal basis of data processing

You can be sure: We use your personal data exclusively for the purpose of fulfilling your requirements, concluding and executing contracts, and exclusively for our own marketing and realization of other legitimate interests to improve our business, as well as to comply with our legal obligations. We use the data only for established, clear, legitimate and expected purposes and do not forward or use it for unforeseen and unexpected purposes.

The processing is performed in accordance with the General Regulation on Data Protection and Croatian laws and regulations.

Basic contexts in which processing is performed

Central customer base
We store your personal data in our central database when you make an inquiry, request an offer or enter into a contract (purchase, services, online order, user profile). Depending on the type of request or contract, the following information is involved:

Name and surname
Address (housing and / or delivery)
E-mail address
Phone / mobile number
Goods / services

We process this data for the purpose of concluding or executing a contract with you and fulfilling your requirements. The data is also processed based on our legitimate business improvement interests, all as explained below. The data is available only to those employees in our company who are necessary to perform the work, in order to provide you with the contracted services and support.

To conclude the contract, we need at least your name, surname and address, so that we can identify you. To issue an offer and issue R1 invoices to craftsmen and self-employed persons, we also need an VAT number. We collect contact information (eg e-mail address) to fulfill your requests (eg sending an offer on your request, confirming a webshop order, issuing an e-invoice) and executing a contract (eg delivery address, contact phone number). Depending on the method of payment, we also process bank data.

All the above data are collected as necessary and without them it is not possible to conclude and fulfill the contract and execute your requests. The management of the customer database is based on the realization of the legitimate interests of PROtechnology to improve business efficiency and service quality, and in this facilitates our compliance with regulations on personal data protection regarding the accuracy and portability of personal data.

Delivery of products ordered in the webshop
Personal data of the contact person for delivery, ie name and surname, delivery address and telephone or mobile phone number, which we received from you with the order confirmation, we forward to our logistics partner to prepare products from your order and deliver them to the address according to your request. Business partners are authorized to use this information and contact you exclusively for the purpose of delivery of individual shipments, in accordance with our instructions.

Cookies and web analytics
We use cookies on our website to enable certain technical features (eg shopping cart, navigation) and thus provide you with a positive user experience. We also use cookies that allow us web analytics, ie analysis of the use of our site, which we perform to improve the quality and content of the services offered. Detailed information on the use of cookies on our website can be found at the link Use of cookies at the bottom of each page.

We use Google Analytics in the cloud to process this data for analytical purposes. In accordance with the agreement with us, Google does not use this information for any other purpose and acts as a processor solely on our behalf. In accordance with its membership in the so-called. Privacy Shield – a program of cooperation between the European Union (EU) and the United States of America (USA), Google takes all necessary measures to protect data. The service provider is:

Google LLC
1600 Amphitheater Pkwy
Mountain View, California 94043

Registration and opening an account on the MotoClix webshop
To register and open an account, the following information is required: name and surname, e-mail address and password. The profile owner can, if he wishes, enter frequently used delivery addresses. This information (except the password) and the history of orders on your account are available to the employees of theMotoClix webshop. We use the data solely for the purpose of processing orders you make with your account.

Your MotoClix webshop account (ie profile) is available online only after logging in with accurate login information, so we recommend that you keep this information in accordance with good practice and use secure (complex) passwords.

Respondents’ rights

Regarding the collection and processing of your personal data, we provide you with the following rights:

Right of access
Right to correction
Right to delete (“right to forget”)
The right to limit processing
The right to data portability
The right to object
Right of access

You have the right to receive confirmation from us whether personal data relating to you are processed and, if such personal data are processed, access to personal data and the following information: purpose of processing, categories of personal data in question, recipients or categories of recipients of personal data, the period in which personal data will be stored, information about your rights and data sources if they have not been collected from you.

If your data is transferred and processed outside the EU, you have the right to information on appropriate safeguards.

When possible, you can obtain a copy of the personal data being processed.

Right to correction

You have the right to obtain from us the correction of inaccurate personal data relating to you, which we are obliged to carry out without undue delay. Taking into account the purposes of processing, you have the right to supplement incomplete personal data, including by giving an additional statement.

Right to delete (“right to forget”)

You have the right to obtain from us the deletion of personal data relating to you, without undue delay, if there is no legitimate reason for further processing of this data by us (for example, if the data is no longer necessary for the purposes for which they were processed). If such a legitimate reason still exists, we will inform you in detail as part of the response to your request for deletion.

The right to limit processing

You have the right to obtain from us a restriction on the processing of your personal data in the following situations: if you dispute the accuracy; if the processing is not lawful and you object to the deletion; if you are looking for them in order to set, realize or defend legal claims, and we do not need them for processing; if you have lodged a complaint regarding the processing of your personal data and are awaiting confirmation.

The right to data portability

You have the right to receive information relating to you that you have provided to us in a structured, commonly used and machine-readable form.